1. Information We Collect
We may collect and process the following personal information:
- Personal Details: Name, address, phone number, and email address.
- Service Information: Data related to the installation of solar panels, EV chargers, and battery storage (e.g. property details, energy usage).
- Website Usage: IP address, browser type, location data, and other usage details through cookies (see our Cookie Policy).
- Payment Information: Billing details when processing payments for our services.
2. How We Use Your Information
We use the data we collect for the following purposes:
- To provide and manage our products and services.
- To respond to inquiries and schedule consultations.
- To process payments and send invoices.
- To improve our website and customer experience.
- To send service-related communications (e.g. installation updates, offers).
3. Sharing Your Information
We may share your information with third parties in the following cases:
- Service Providers: Third-party contractors or suppliers who assist in providing our services (e.g. installers, payment processors).
- Legal Requirements: If required by law or to comply with legal processes.
- Business Partners: With your consent, we may share data for promotions or offers related to our services.
We will never sell or trade your personal information to third parties.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.
5. Your Rights
Under UK data protection laws, you have the following rights regarding your personal data:
- Access: Request access to the data we hold about you.
- Correction: Ask us to update or correct any inaccurate information.
- Erasure: Request that we delete your personal data (in certain circumstances).
- Objection: Object to how we process your data, including for marketing purposes.
- Consent Withdrawal: You can withdraw your consent at any time where processing is based on consent.
For any of these requests, please contact us using the details below.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
7. Cookies
We use cookies to enhance your experience on our website.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Dalton Eco Tech Ltd
Email: info@daltonecotech.co.uk